THE ODDER SIDE LOYALTY PROGRAM TERMS AND CONDITIONS
§ 1. GENERAL PROVISIONS
1. These Regulations define the rules of conducting and participating in the Loyalty Program, organized by THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Warsaw, at the address: ul. Widok 10 lok. 3A, 00-023 Warsaw, registered by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, KRS 0000983656, NIP 7010439296, REGON 147420946, with the share capital of PLN 5,000.00.
2. Contact with the Organizer is possible via:
a. e-mail address: hello@theodderside.com;
b. by phone: +48 882 124 830;
c. contact form available on the Online Store website;
d. chat available on the Online Store website.
3. The Regulations are continuously available on the website www.theodderside.com, in a way that allows its content to be obtained, reproduced and recorded by printing or saving on a medium at any time.
4. The Regulations specify in particular the rules for the award, implementation, complaints and invalidation of Shells (points) accrued in connection with the purchase of Goods.
5. The Loyalty Program is implemented by the Organizer from March 20, 2025 until further notice. The Organizer will inform Participants of the termination of the Loyalty Program at least two months in advance via information posted in the Online Store or via a message sent to the email addresses Participants provided during Account registration.
6. Acceptance of the Regulations is voluntary, but necessary in order to use the Loyalty Program.
§ 2. DEFINITIONS
1. Organizer – The Odder Side Limited Liability Company with its registered office in Warsaw, Widok Street 10/3A, 00-023 Warsaw, KRS 0000983656, NIP 7010439296, REGON 147420946, e-mail address: hello@theodderside.com, contact telephone number: +48 882 124 830. The Organizer is also the Seller;
2. Loyalty Program – a discount program run by the Organizer in the Online Store, intended for users of the Online Store, run under the terms and conditions specified in the Regulations;
3. Regulations – these regulations;
4. Store Regulations – regulations of the Online Store available at https://theodderside.com/pages/regulamin ;
5. Goods – a product presented in the Online Store, the description of which is available for each of the presented products;
6. Online Store – online store operated by the Organizer at https://theodderside.com/;
7. Participant – a Customer who has agreed to participate in the Loyalty Program and has an Account in the Online Store;
8. Account – a section of the Online Store assigned to a given Customer, through which the Customer can perform specific actions within the Online Store. The Customer gains access to the Account using a Login and Password. The Account allows for saving and storing information about the Customer's address for shipping Goods, tracking Order status, accessing Order history, and other services provided by the Seller;
9. Shells (Points) - points awarded under the Program to Participants for purchases in the Online Store or for the Participant's activities specified in the Regulations, which are exchanged for amount discounts on the terms described in the Regulations.
Any other provisions written in capital letters in the Regulations and not specified in this paragraph should be understood in accordance with their definition set out in the Regulations of the Online Store available at https://theodderside.com/pages/regulamin .
§ 3. RULES OF PARTICIPATION IN THE LOYALTY PROGRAM
1. Participation in the Loyalty Program is free and voluntary.
2. The loyalty program consists in awarding Shells (points) to Participants who place orders for Goods in the Online Store under the terms and conditions specified in the Regulations.
3. A Customer who has a registered Account in the Online Store may participate in the Loyalty Program.
4. In order to join the Loyalty Program, the Customer:
1) consents to participate in the Loyalty Program when registering an Account in the Online Store, or
2) if he/she already has an Account, select the appropriate consent displayed after logging in to the Account.
5. The Participant may, without giving any reason, withdraw from participation in the Loyalty Program at any time by sending an appropriate message to the e-mail address: hello@theodderside.com .
6. The Account registration procedure is specified in the Regulations of the Online Store.
§ 4. RULES FOR AWARDING SHELLS (POINTS) IN THE LOYALTY PROGRAM
1. For the purchase of Goods in the Online Store during the Loyalty Program, the Participant is awarded points in accordance with the principles set out in the Regulations.
2. For every PLN 1.00 (one zloty) spent during one transaction in the Online Store, the Participant receives 1 (one) Shell (point), with the proviso that the Participant who has reached the PARTNER IN CRIME level receives 1.25 Shell (points) and the Participant who has reached the BESTIES level receives 1.5 Shell (point).
3. If the transaction amount is expressed in less than full zlotys, the amount on which Points will be awarded will be increased to full zlotys. The basis for calculating Points is the gross amount shown on the receipt.
4. Shells (points) are awarded within 30 days of the date the Participant receives their order. If the Participant provides their date of birth, they will receive the additional points specified in the Regulations within 30 days of their date of birth.
5. If the Participant exercises their right to withdraw or return purchased Goods (if they are entitled to such right), the Shells (points) awarded for that purchase will be canceled. If the withdrawal concerns part of the order, only the Shells (points) corresponding to the price of the returned Goods, as determined by the receipt, will be deducted, provided that 1 Shell (point) is equivalent to PLN 1.00.
6. Regardless of the above, the Organizer awards additional Shells (points) on the following terms:
1) newsletter subscription – the Participant receives 40 Shells (points),
2) The Participant who provided his/her date of birth on the occasion of his/her birthday receives 500 Shells (points);
3) following the Organizer's profile on the TikTok platform via the link available in the Account – 20 Shells (points);
4) following the Organizer’s profile on the Instagram platform via the link available on the Account – 20 Shells (points);
5) liking the Organizer's profile on the Facebook platform via the link available in the Account – 20 Shells (points);
6) points for placing the first order – 500 Shells (points);
7) Referring a Friend – The Participant can generate a link and forward it to their friend to allow them to place their first order in the Online Store. The order must be placed via the link referred to in the previous sentence. If the Participant's friend makes a purchase in the Online Store, the referring Participant will receive 500 Shells (points). If the Participant's friend who made the purchase in accordance with the previous sentence returns the order or part thereof, points will not be awarded.
7. Each Participant receives additional Shells (points) after reaching the next level in the Loyalty Program, in accordance with § 5 of the Regulations.
8. Each Participant has the opportunity to check the number of Shells (points) obtained after logging in to the Online Store and exchange them for discounts indicated in § 6 of the Regulations.
9. The Organizer reserves the right to exclude the awarding of Shells (points) for the purchase of certain Goods, which will be announced in the description of each such Good.
10. In addition to concluding contracts for the sale of Goods via the Online Store, the Participant also has the opportunity to obtain additional Shells (points) by participating in separate promotional campaigns conducted by the Organizer or its partners – under the conditions specified in a given campaign.
11. Each Shell (point) is valid for 12 months from the date it is earned by the Participant. After this period, the Shells (points) expire.
12. Points collected by the Participant cannot be exchanged for cash, shopping vouchers or any other forms of compensation.
§ 5 LOYALTY PROGRAM LEVELS
1. The Loyalty Program consists of four levels – Participants reach a specific level depending on the number of Shells (points) collected. At each level of the Loyalty Program, Participants receive additional benefits, as specified in the Terms and Conditions.
2. Level I - NEW FRIEND - available to the Participant who joined the Loyalty Program and made purchases in the Online Store for a total amount of up to PLN 2,999.00.
3. Level II - CLOSE CIRCLE - available to Participants who have made purchases in the Online Store for a total amount of PLN 3,000.00 or more. Upon entering the CLOSE CIRCLE level, the Participant receives a one-time bonus of 500 Shells (points).
4. Level III - PARTNER IN CRIME - available to Participants who have made purchases in the Online Store for a total amount of PLN 8,000.00 or more. Additionally, Participants at the PARTNER IN CRIME level receive 1.25 Shells (points) for every PLN 1.00 (one zloty) spent, as well as free shipping on Goods from the Online Store, early access to new products in the Online Store, and a one-time bonus of 1,000 Shells (points). Information about new products will be available in your Account after logging in;
5. Level IV – BESTIES – available to Participants who have made purchases in the Online Store totaling PLN 20,000.00 or more. Participants at this level receive 1.5 Shells (points) for every PLN 1.00 (one zloty) spent and a one-time bonus of 3,000 Shells. Participants at the BESTIES level also receive free express shipping of Merchandise, early access to new products in the Online Store, and invitations to the Organizer's events. Information about new products and invitations will be visible in their Account after logging in.
§ 6 RULES FOR USING SHELLS (POINTS)
1. The Participant may exchange the collected Shells (points) for discounts on the purchase of Goods in the Online Store in the amount specified below:
500 Shells (points) – PLN 20.00 discount (twenty zlotys);
· 1000 Shells (points) – PLN 40.00 discount (forty zlotys);
2000 Shells (points) – PLN 80.00 discount (eighty zlotys).
2. In order to use Shells (points), when making a purchase in the Online Store, the Participant should select the appropriate checkbox in the order form expressing the will to use the Shells (points) collected by the Participant and the number of Shells (points) he/she wants to use.
3. After completing the activities indicated in section 2 above, the discount corresponding to the number of Shells (points) indicated by the Participant will be automatically calculated in the Cart.
The Participant may use accumulated Shells (points) once to obtain a discount on the purchase of Goods. In the event of a return of Goods purchased with Shells (points), the used Shells (points) will not be refunded to the Participant, regardless of the reason for the return.
§ 7 COMPLAINT PROCEDURE
1. The Participant may submit a complaint regarding the manner in which the Loyalty Program is conducted.
2. Complaints should be sent to the Organizer in writing to the following address: THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, THE ODDER SIDE Kopytów 44F/Procan, 05-870 Kopytów, e-mail address: hello@theodderside.com, telephone number: +48 882 124 830.
3. In the complaint, the Participant should provide his/her name and surname, correspondence address, type and description of the problem, as well as the request related to the complaint.
4. If there are any deficiencies in the complaint, the Organizer will request the Participant to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Participant, with the instruction that failure to supplement the necessary information will result in the complaint not being considered.
5. The Organizer will respond to the complaint within 14 days of its receipt. If no response is received within that timeframe, the complaint will be deemed accepted by the Organizer.
6. The Organiser will respond to the complaint in the same way in which it was received (i.e. by traditional mail or electronically), unless the Participant has expressly stipulated how he or she should be contacted.
§ 8 WITHDRAWAL FROM THE LOYALTY PROGRAM
1. In the event of deletion of the Account, the Participant resigns from participation in the Loyalty Program.
2. The Participant may also resign from participating in the Loyalty Program by deselecting the consent to participate in the Loyalty Program located after logging in to the Account.
3. Deleting the Account in the Online Store or resigning in the manner indicated in section 2 above will result in the Participant losing all Shells (points) accumulated in his Account.
4. A Participant who has resigned from participating in the Loyalty Program by deleting their Account may rejoin it by re-registering their Account in the Online Store.
5. A Participant who has resigned from participating in the Loyalty Program by deselecting the consent to participate in it may rejoin it by selecting the consent to participate in the Loyalty Program located in the Account after logging in.
6. Participants returning to the Loyalty Program are not entitled to Shells (points) they have not previously used before resigning from the Loyalty Program.
§ 9. PERSONAL DATA PROTECTION
The Organizer collects and processes the personal data provided by the Participants in accordance with applicable law and in accordance with the Privacy Policy, available on the Online Store website at the link: https://theodderside.com/pages/polityka-prywatnosci-z-dnia-16-05-2023.
§ 10. FINAL PROVISIONS
1. In matters not regulated in the Regulations, the provisions of the Online Store Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply.
2. The Organizer is entitled to terminate the Loyalty Program at any time for important reasons, in particular:
and) a change in generally applicable legal provisions affecting the Loyalty Programme and the possibility of its continuation, or resulting in the necessity of its termination;
b) economic unprofitability of the Loyalty Program;
c) introduction of another loyalty program by the Organizer or other forms of sales support.
3. Participants will be informed of any changes to the Regulations via a message sent to the e-mail address they provided at least 14 days in advance.
4. The Regulations are available at the Organizer's office, in the Online Store and in the Account in a format enabling their downloading.
5. The Regulations enter into force on October 29, 2025.
Your cart is currently empty.
Continue shopping