We know that returns can be difficult and complicated
that's why we've done our best to make this process easier for you.
Of course, you can return any product purchased in our online store and you have 14 days to do so from the day you receive the package with your order.
You also have two options to choose how you want to make it.
IF YOU ARE A REGISTERED CUSTOMER:
register return on your customer account - log in to your account and click the RETURN GOODS module.
and follow the instructions on the page
IF YOU ARE AN UNREGISTERED CUSTOMER:
If you are paying by cash on delivery, make sure that the account number to which you want to refund is entered on your return form.
2. Prepare the receipt that was attached to your order
3. Place the receipt and return form with the item you want to return in the box or shipping envelope
4. You can return the goods via our DHL courier
to do this, visit the DHL RETURN OF GOODS AND ORDER OF COURIER
and complete the return order pickup form.
Sending a refund costs 12 EUR
This amount will be deducted from the amount returned to you.
5. Remember to save the tracking number so that you can monitor its fate.
Goods purchased in the online store cannot be returned in the stationary store or delivered personally to the point of return.
6. You can also send the parcel yourself by courier or using the post, send it to the address
THE ODDER SIDE
MATUSZEWSKA 20 / entrance D, second floor
Goods purchased in the online store cannot be returned in a stationary store or delivered personally.